For the Record 

On BPO churns $2.4B

This note seeks to clarify a few points mentioned in the newspaper article on “BPO churns out $2.4B profits in ‘05”, that Mr. Max Estayo wrote in the 12 April 2007 issue of Malaya.

According to the article, “The National Statistical Coordination Board and the Bangko Sentral ng Pilipinas are doing separate surveys to determine the industry’s contribution to national output.”

The Fact

It is not true that NSCB and BSP are doing separate surveys. The 2005 Benchmark Survey of IT-Enabled Services which aimed to provide information towards the measurement of the contribution of contact (call) centers and other IT-enabled services in the Philippine economy was undertaken through the technical assistance of the NSCB Technical Working Group (TWG) on Trade in Services, that is chaired by the Department of Trade and Industry (DTI), with members from the NSCB, the BSP, the National Economic and Development Authority (NEDA), the National Statistics Office (NSO), the Commission on Information and Communications Technology (CICT) and the Business Process Association of the Philippines (BPAP). The NSCB as member of the TWG, provided the technical inputs on the survey design and questionnaire. The BSP funded and administered the survey to fast track the results.

The NSCB would like to thank Malaya for its interest in statistics. For inquiries, please contact Ms. Vivian R. Ilarina or Ms. Diana Christine O. Lizarondo of the NSCB Expenditure Accounts Division at telephone numbered (632) 895-2425 or at e-mail addresses: and .



Posted 08 May 2007.


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